Privacy & Cookies Policy

How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide quotes for our products and services
• To arrange site surveys and consultations
• To fulfil contracts and deliver our products and services
• To communicate with you about your order or enquiry
• To send marketing communications where you have given consent
• To improve our website and services
• To comply with legal obligations

Legal basis for processing

Under UK GDPR, we process your personal information on the following legal bases:

• Consent: where you have given clear consent for us to process your data for a specific purpose
• Contract: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms
• Legal obligation: where processing is necessary to comply with the law

Marketing Communications

We will only send you marketing communications if you have given your explicit consent. You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at sales@premiumliftsltd.co.uk
• Calling us on 07767 150674

How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

• Service providers: companies that help us run our website and deliver our services, such as our website host, installation engineers, IT support providers and payment processors
• Professional advisors: such as accountants and legal advisors where necessary
• Regulatory bodies: where required by law

Enquiries you send through the forms on our website are delivered to us by Web3Forms, a form service that acts as our data processor. It processes submissions using providers including Amazon Web Services and Cloudflare, may check your IP address and email address with spam filtering services, and keeps a copy of each submission for a limited period before deleting it. Web3Forms operates from India and states that transfers of personal data from the UK are made under appropriate safeguards, including Standard Contractual Clauses.

Our forms use hCaptcha (Intuition Machines, Inc.) to check that submissions come from a real person. hCaptcha may process your IP address and device information for this purpose under its own privacy policy (hcaptcha.com/privacy).

All third parties who process data on our behalf are required to handle your information securely and in accordance with data protection law.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

• Enquiry data: retained for up to 2 years if no contract is entered into
• Customer data: retained for 7 years after the end of our business relationship for legal and warranty purposes
• Marketing data: retained until you withdraw consent

Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of access: to request a copy of the personal information we hold about you
• Right to rectification: to request correction of inaccurate or incomplete information
• Right to erasure: to request deletion of your personal information in certain circumstances
• Right to restrict processing: to request that we limit how we use your information
• Right to data portability: to request transfer of your information to another organisation
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at sales@premiumliftsltd.co.uk or call 07767 150674.

We will respond to your request within one month. If your request is complex, we may extend this by a further two months, but we will inform you if this is the case.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: www.ico.org.uk. Telephone: 0303 123 1113.

Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience and allow certain features to function.

Cookies we use

Strictly necessary cookies: these cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in forms.

We do not currently use performance, functionality or marketing cookies. If we introduce them, we will update this policy and ask for your consent before setting them.

Managing cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete cookies individually or all at once
• Block third-party cookies
• Block all cookies
• Clear all cookies when you close your browser

Please note that blocking certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Website Analytics

We do not use analytics cookies or tracking tools on this website. If we add analytics services in future, we will update this policy and ask for your consent where the law requires it.

Fonts

Our website loads its fonts from Google Fonts. When a page loads, your browser connects to Google's servers, which receive your IP address. Google explains how it handles this information in its privacy policy.

Links to Other Websites

Our website may contain links to other websites. This privacy policy applies only to our website, so we encourage you to read the privacy policies of any other websites you visit.

Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.